the deal, in daylight.

two:am is a creative technology and event production studio based in queenstown, new zealand. "we", "us" and "two:am" mean the studio. these terms are governed by new zealand law and the new zealand courts.

twoam.co and twoam.co.nz are a showcase of our work and a way to reach us. you may browse and share links freely. the words, images, films, 3d scenes, code and the two:am mark are ours (or our clients' and partners', used with permission) — do not copy, scrape or reuse them commercially without asking.

the site is provided as-is. we keep it up and accurate as best we can, but we do not promise it is error-free or always available, and project write-ups describe past work, not a guarantee of future results.

event production and technical direction; creative technology, installations and interactive work; film, photo and content; brand, web and digital builds; and software products and tooling. the specific scope for any job is the one written in your quote or proposal — not this page.

• a quote is valid for 30 days unless it says otherwise, and is based on the brief we were given.
• accepting a quote — by email, by paying the deposit, or by asking us to start — forms a contract on these terms plus the quote.
• work outside the quoted scope is quoted separately or billed at our hourly or day rate, agreed with you before it is done.
• third-party costs (venues, hire gear, crew, travel, stock media, software licences) are passed through at cost or as itemised in the quote.

• deposit: 50% of the quoted fee for new clients, 30% for established clients, before work starts. the deposit secures dates and resources and is non-refundable once work or bookings have begun.
• balance: invoices are due 7 days from the invoice date unless the quote states other terms.
• currency and tax: prices are in new zealand dollars unless stated. gst at 15% applies to new zealand clients and is shown separately; services supplied to clients outside new zealand are generally zero-rated.
• methods: bank transfer, or card or international transfer through our payment providers. the bank details are on the invoice — if you ever receive different details by email, call us before paying.
• late payment: we may pause work, hold deliverables, and charge reasonable recovery costs and interest at 2% per month on overdue amounts.

tell us in writing. for studio work (design, film, digital, software) you pay for work completed and costs committed up to that point; the deposit covers this where it can. for events and live production, cancellation inside 30 days of the event date is charged at 50% of the fee, and inside 7 days at 100%, plus any non-refundable supplier costs — because crew and gear have been held for you and cannot be re-sold.

if we have to cancel for reasons within our control, you get a full refund of anything paid for work not yet delivered. events can also be stopped by weather, authorities or other things outside anyone's control; in that case we both work in good faith to reschedule, and you cover costs already incurred.

• give us the information, access, approvals and content we need, on time.
• make sure you have the rights to anything you give us to use (logos, footage, music, data).
• for events, provide a safe site and tell us about hazards; we run our own health and safety plan alongside yours.
• sign off milestones promptly. silence for more than 10 working days counts as acceptance so projects do not stall.

once the final invoice is paid, you own the final deliverables we made for you — the finished film, the built website, the brand assets, the event — for the use set out in the quote. we keep ownership of our working files, tools, code libraries, techniques and anything we built before or outside your project, and we licence you to use them as part of the deliverable. third-party assets stay subject to their own licences.

we may show the work in our portfolio and talk about the project publicly once it is live, unless you ask us in writing not to.

where we provide software, hosting or a subscription product, the product's own licence or subscription terms apply in addition to these. access depends on your account staying paid, and we may suspend accounts that are abusive, unlawful, or a security risk.

we do the work with care and skill, and we fix defects in our work that you report within 30 days of delivery, at no charge. the consumer guarantees act 1993 and fair trading act 1986 apply where you are acquiring services for personal use; where you are in trade, you agree the consumer guarantees act does not apply and that this is fair and reasonable.

to the extent the law allows, our total liability for any job is capped at the fees you paid us for that job, and we are not liable for indirect or consequential loss — lost profit, lost data you did not back up, or losses caused by third parties or by information you supplied. nothing here limits liability for fraud or for anything the law does not let us exclude.

we keep your confidential information confidential, and you keep ours. how we handle personal information is in our privacy policy at twoam.co/privacy. if you have a complaint or a dispute, email minds@twoam.co.nz first — most things are sorted with a conversation; failing that, mediation in queenstown before anything formal.

we may update these terms; the date at the top tells you when. the version in force when you accepted a quote is the one that applies to that job.

two:am · queenstown, new zealand · minds@twoam.co.nz